How Quality Insights Give You a Competitive Edge
Nov 14, 2022

When it comes to winning deals and retaining customers, access to market intelligence is everything. However, a staggering 42% of sales reps say they don’t have enough information before making a call to win trust and build credibility. Read on to learn how to stay ahead of the competition.

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7 Items to Track for Business Success
Oct 20, 2022

As any marketing or sales professional will tell you, uncovering actionable insights to land or retain customers is worth its weight in gold — and equally hard to come by. Whether you are hoping to land new customers, retain your existing base or explore new markets, here are seven key insights we’ve identified that are table stakes to increase customer engagement, identify opportunities and drive revenue.

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Handling Business Continuity & Emergency Communications: Insights from Two Case Studies
Sep 8, 2022

No business continuity and disaster recovery plan is complete without emergency communications. In this article, we look at how 3 companies from the financial services, hospitality, and healthcare industries successfully incorporated emergency communications into their BC/DR initiatives.

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4 Customer Service Approaches To Wow Millennials and Gen Zs
Jul 27, 2022

Millennials and Gen Zs have unique preferences regarding customer experience. Learn the best customer service approach to engage these unique customers.

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DNN Connect 2022: A trip report
Jul 12, 2022

Brad Mills, Chief Product Officer at IgniteTech, details his experience at the DNN Connect 2022 Conference in Millau, France.

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4 Tips to Improve CX with Conversational Customer Service
Jul 7, 2022

Conversational customer service. Find out what it is, why it's important and the four key tips you need to consider when implementing to give the biggest boost to your customer experience.

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