GenAI Expo 2025 - Putting Humans in the Forefront of AI
Mar 13, 2025
At GenAI Expo 2025, IgniteTech CEO Eric Vaughan presents why AI's biggest benefit is innovation, and about developing AI solutions that put the human in control of AI - not the other way around.
FT Future of AI Conference - From AI Resistance To Renaissance
Nov 6, 2024
Eric Vaughan, CEO of IgniteTech describes how navigating the AI revolution requires more than just technological adoption, it demands a fundamental shift in organisational culture. How are companies embracing a radical approach to AI integration, transforming its workforce and fostering a culture of innovation? How can software companies deliver AI innovation that empowers people, rather than replace them? What strategies have leaders employed to overcome resistance to AI, cultivate AI-first talent, and champion a vision of human-AI synergy?
How to build a strong customer culture in your company
Dec 23, 2023
Explore the essentials of building a strong customer culture in our latest blog post. Learn the significance of aligning organizational KPIs with customer outcomes and discover the power of using data-driven customer insights to influence key business decisions. We also discuss the importance of inclusive training and resource provision for a customer-centric approach. This article is a must-read for businesses aiming to foster customer loyalty and drive growth in a customer-focused marketplace.
IgniteTech ‘Turbo-Charges’ BryterCX, Journey Intelligence Industry with Predictive Analytics Capabilities
Sep 23, 2022
IgniteTech today announced the integration of Iris InsightsTM into its BryterCX Journey Intelligence platform, bringing a new level of analytics capabilities to the industry-leading solution.
4 Customer Service Approaches To Wow Millennials and Gen Zs
Jul 27, 2022
Millennials and Gen Zs have unique preferences regarding customer experience. Learn the best customer service approach to engage these unique customers.
IgniteTech Expands CX Software Portfolio With Acquisition of BryterCX Assets
Jan 27, 2022
IgniteTech today announced that a definitive agreement has been signed by all parties for the acquisition of certain assets of BryterCX, a provider of end-to-end customer journey solutions that take customer experience (CX) to the next level.
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