KNOVA AI - Where Software Goes to Thrive

Knowledge Management Solution

Knova AI helps large customer service and support organizations handle complex queries across channels.

Transform customer support with intelligent knowledge management.

Knova AI empowers service teams to resolve complex queries faster across all channels. It learns from every interaction, getting smarter over time through ratings and feedback.

Enable powerful self-service options that deflect tickets while building vibrant user communities. From mobile-first design to actionable analytics, Knova AI turns your support knowledge into a competitive advantage that scales with your growth.

FEATURES

AI-Enhanced Knowledge Management Built on a simple philosophy: streamline the help desk agent’s job for higher productivity and happier customers. Knova AI uses intelligent search and learning algorithms to surface the right answers instantly.
Powerful Self-Service Portal Help users resolve issues on-demand while proactively delivering information about known issues to targeted customers.
Mobile Experience (KMX) Access all Knova AI features from anywhere with the mobile app, ensuring support teams and customers get answers on the go.
Community-Driven Knowledge Your best product experts are often your customers. Knova AI incorporates forums to build user-driven knowledge communities that grow organically.
Smart Learning System The platform gets smarter with every use through star ratings and feedback on article quality, ensuring users always get the best advice.

BENEFITS

Resolve issues faster with intelligent search Find exactly what users need through AI-powered search that speeds resolution for employees and customers alike.
Reduce support costs while improving satisfaction Empower self-help and free IT teams to focus on complex issues, increasing loyalty while decreasing costs.
Leverage actionable insights without technical expertise View search trends, outcomes, and success rates without needing programmers or linguists.
Build knowledge that improves automatically Let ratings and feedback continuously enhance content quality, ensuring best practices surface naturally.