SUPPORTSOFT - This is Where Software Goes to Thrive

IT Support Automation

SupportSoft empowers managed service providers (MSPs) and IT teams to improve productivity to resolve IT issues faster.

Stop drowning in support tickets. SupportSoft combines self-healing technology, self-service tools, and assisted support in one intelligent platform.

Devices automatically fix common issues before users even notice. When problems do arise, users resolve them independently through intuitive interfaces.

MSPs and IT teams focus on complex challenges instead of password resets. From proactive alerts to integrated knowledge management, SupportSoft transforms reactive support into proactive productivity.

FEATURES

ProactiveAssist Access Self-Healing, Self-Service and Assisted Service in one easy-to-use interface.
Proactive Support Alerts Keep users aware of relevant events such as emergency maintenance, viruses and system outages. You can send instant communications to any logged-in machine.
Account Manager Reduce helpdesk workloads, giving users control over resetting their Windows Active Directory password securely.
Integrated Knowledge Management Let users search information from a single cons

BENEFITS

Simplify IT Support Solving support issues doesn’t need to be time-consuming or frustrating. With Self-Healing, Self-Service and Assisted Service on one platform, IT teams and users can understand and fix problems fast. Devices can even heal themselves as issues emerge.
Empower Your Users Rather than calling the helpdesk and waiting in the queue — let users resolve their support issues themselves and quickly get back up and running. Your IT teams are also freed up to work on more complex problems and solve issues faster.
Improve KPIs Self-service support delivers fast and straightforward resolutions to queries and frees help desk teams to unobtrusively work on devices while they’re in use. It boosts user productivity and satisfaction, reducing Average Handle Times and improving First Call Resolution.