Community engagement must evolve.
KHOROS COMMUNITIES:
Khoros equips you with a Fleet of AI Agents that guide members at every stage:
For the 90% seeking fast answers:
AI Knowledge Concierge: Combines trusted solutions from community experts and support docs—always with attribution.
24/7 Answer Advocate: Coaches better question-asking to boost helpful responses and reduce drop-offs.
Community Language Model (CLM): Weighs AI-generated responses based on trust signals like expert rank and kudos.
For the 9% developing expertise:
AI Assistant: Recommends skill-building opportunities and advanced questions.
AI Content Creator: Turns helpful replies into lasting articles to expand impact and confidence.
Community Coach: Connects developing users with mentoring opportunities.
AI Moderator: Filters out spam to ensure quality shines through.
For the 1% power users:
AI Superuser Cultivator: Recognizes and rewards rising stars through features, shoutouts, and peer engagement.
Advocacy Matcher: Offers deeper involvement via advisory invites or exclusive groups.
AI-Era Discovery Engine: Ensures community contributions are credited in AI answers across the web.
Community Flywheel Orchestrator: Shares top solutions across platforms, driving traffic back and encouraging deeper engagement.
FEATURES
- AI-generated responses weighted by community trust signals
- Always-on answer coaching for better engagement
- Tools to turn everyday answers into lasting knowledge
- Recognition and reward systems for super-users
- Social amplification and attribution tracking
- Bot monitoring and AI search engine visibility protection
Benefits
- Keep your community top-of-mind—even in an AI-first world
- Reduce support costs with smarter self-service
- Grow new contributors with less manual oversight
- Retain top talent by recognizing and rewarding expertise
- Safeguard your brand’s voice and visibility in AI answers
- Build a self-sustaining, human-centered ecosystem
Ready to make your Care implementation smarter?
Khoros Care has long helped enterprise brands manage customer conversations across every channel—from social posts to DMs—in one streamlined inbox. Agents use smart workflows to prioritize, respond, and stay on-brand, all while juggling growing demand.
Now, AI takes that proven foundation to the next level. Without changing your platform or processes, AI enhances every part of your care operations—making your team faster, smarter, and more effective.
Keyword filters miss sarcasm and emerging complaints. Agents lose time switching between tasks. And when customers get misinformation from tools like ChatGPT, you don’t even know it’s happening.
AI addresses all of this by enhancing—not replacing—your existing workflows. It ensures smarter triage, faster responses, and better outcomes.
KHOROS CARE:
AI tools integrate directly into your current Khoros Care platform:
AI Crisis Guard: Detects tone and intent that keyword filters miss—like sarcasm or brewing issues—before they become public problems.
AI Care Expert: Handles routine interactions instantly using your existing FlowAI. Escalates complex cases to agents while keeping messaging on-brand.
AI Brand Guard: Scans platforms like ChatGPT and Perplexity for misinformation about your brand. Alerts you and recommends fixes.
AI Advocate Booster: Identifies happy, influential customers and suggests strategic follow-up to boost referrals and conversion.
AI Process Orchestrator: Improves routing and automatically updates knowledge bases. Reduces misrouted tickets and increases daily agent productivity.
FEATURES
- Context-aware AI triage that catches what keywords miss
- Instant responses to routine issues
- Brand protection from misinformation on public AI tools
- Smart customer advocacy and engagement tools
- Dynamic routing and automated knowledge updates
- Seamless integration into your existing workflows
Benefits
- 45%+ reduction in response times
- 25% boost in customer satisfaction
- Up to 70% cost savings
- Fewer escalations and misrouted cases
- More time for agents to focus on high-impact interactions
- Smarter care, without overhauling your platform
