SupportSoft

Simplify IT Support
Solving support issues doesn’t need to be time-consuming or frustrating. With Self-Healing, Self-Service and Assisted Service on one platform, IT teams and users can understand and fix problems fast. Devices can even heal themselves as issues emerge.
Empower Your Users
Rather than calling the helpdesk and waiting in the queue — let users resolve their support issues themselves and quickly get back up and running. Your IT teams are also freed up to work on more complex problems and solve issues faster.
Improve KPIs
Self-service support delivers fast and straightforward resolutions to queries and frees help desk teams to unobtrusively work on devices while they’re in use. It boosts user productivity and satisfaction, reducing Average Handle Times and improving First Call Resolution.

ProactiveAssist
Access Self-Healing, Self-Service and Assisted Service in one easy-to-use interface.
Proactive Support Alerts
Keep users aware of relevant events such as emergency maintenance, viruses and system outages. You can send instant communications to any logged-in machine.
Account Manager
Reduce helpdesk workloads, giving users control over resetting their Windows Active Directory password securely.
Integrated Knowledge Management
Let users search information from a single console through integration with knowledge management solutions.

NEW GENAI COPILOT FEATURE

SupportSoft CoPilot is an add-on that employs GenAI to enhance the existing natural language search capabilities on the SupportSoft platform. Users can input questions or problems in natural language, like 'Internet is slow,' and CoPilot will fetch more accurate and relevant articles or guides to assist with the issue.

BENEFITS

Enhanced Query Interpretation: Utilizes GenAI to better understand user queries, extracting key terms and understanding the context for optimal results.
Fast Issue Resolution: By generating more targeted search results, SupportSoft CoPilot expedites problem-solving, increasing user satisfaction.