Why Knova?
- Easy Knowledge Management
Knova is built on a simple design philosophy: streamlining the help desk agent’s job means higher productivity, happier customers and happier staff.
- Powerful Self-Service
Help users resolve issues themselves on-demand, and proactively deliver information about known issues to targeted customers.
- Mobile Experience
The Knova Mobile eXperience (KMX) app allows anyone to access all the features of Knova from anywhere.
- Create Rich Communities
Your best product experts are often your own customers. Knova incorporates forums to build user-driven knowledge communities.
- Knowledge is Power
Let users find exactly what they're looking for through intelligent search that speeds issue resolution, whether they're your internal employees or your external customers. It's a much more user-friendly approach than basic enterprise search, FAQs and traditional content management solutions.
- Smarter Search
Knova goes beyond basic search, getting smarter every time you use it. Star ratings and feedback on article quality help ensure users are getting the best advice.
- Actionable Data
Act on knowledge trends, with no advanced programmers or linguists needed. See who is searching for articles, view the outcomes and log success rates.
- Value
By delivering resolutions quickly and accurately, Knova increases customer satisfaction and loyalty while decreasing your costs. Simple steps guide users through resolutions and empower self-help, freeing up IT support teams to focus on more complex issues.
COMPLEMENTARY IGNITETECH UNLIMITED SOLUTIONS
Check out the solutions below, available free as part of your Knova subscription:
Xinet
Xinet
The most powerful pure-play Digital Asset Management (DAM) and production/workflow solution.
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