KNOVA SOLUTION OVERVIEW

KNOVA COPILOT: FIND THE INFORMATION YOU NEED, FAST

Transform how you interact with Knova documentation using Knova CoPilot. Does accessing detailed guides and support documents seem challenging? Knova CoPilot, equipped with advanced natural language processing, simplifies this by swiftly providing precise answers and solutions, enhancing the support experience across all user levels.

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• Knowledge is Power
  Let users find exactly what they're looking for through intelligent search that speeds issue resolution, whether they're your internal employees or your external customers. It's a much more user-friendly approach than basic enterprise search, FAQs and traditional content management solutions.
   
• Smarter Search
  Knova goes beyond basic search, getting smarter every time you use it. Star ratings and feedback on article quality help ensure users are getting the best advice.
   
• Actionable Data
  Act on knowledge trends, with no advanced programmers or linguists needed. See who is searching for articles, view the outcomes and log success rates.
   
• Value
  By delivering resolutions quickly and accurately, Knova increases customer satisfaction and loyalty while decreasing your costs. Simple steps guide users through resolutions and empower self-help, freeing up IT support teams to focus on more complex issues.