KNOVA SOLUTION OVERVIEW

Why Knova?

  • Easy Knowledge Management
    Knova is built on a simple design philosophy: streamlining the help desk agent’s job means higher productivity, happier customers and happier staff.
     
  • Powerful Self-Service
    Help users resolve issues themselves on-demand, and proactively deliver information about known issues to targeted customers.
     
  • Mobile Experience
    The Knova Mobile eXperience (KMX) app allows anyone to access all the features of Knova from anywhere.
     
  • Create Rich Communities
    Your best product experts are often your own customers. Knova incorporates forums to build user-driven knowledge communities.

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  • Knowledge is Power
    Let users find exactly what they're looking for through intelligent search that speeds issue resolution, whether they're your internal employees or your external customers. It's a much more user-friendly approach than basic enterprise search, FAQs and traditional content management solutions.
     
  • Smarter Search
    Knova goes beyond basic search, getting smarter every time you use it. Star ratings and feedback on article quality help ensure users are getting the best advice.
     
  • Actionable Data
    Act on knowledge trends, with no advanced programmers or linguists needed. See who is searching for articles, view the outcomes and log success rates.
     
  • Value
    By delivering resolutions quickly and accurately, Knova increases customer satisfaction and loyalty while decreasing your costs. Simple steps guide users through resolutions and empower self-help, freeing up IT support teams to focus on more complex issues.

Resources

Knova Consulting Services
Knova Consulting Services
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Knova Support Services
Knova Support Services
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Knova Product Overview
Knova Product Overview
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Knova CoPilot - Overview
Knova CoPilot - Overview
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COMPLEMENTARY IGNITETECH UNLIMITED SOLUTIONS

Check out the solutions below, available free as part of your Knova subscription:

Xinet

The most powerful pure-play Digital Asset Management (DAM) and production/workflow solution.

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Blog Posts

Eric Vaughan Keynote - 2025 CEO Summit Atlanta

May 23, 2025

Eric Vaughan Keynote - 2025 CEO Summit Atlanta

Eric Vaughan delivered the closing keynote on Day 1 of the Chief Executive Group CEO Summit.…

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How To Navigate the AI Wave: CEO Eric Vaughan Launches MyPersonas & Eloquens AI

May 20, 2025

How To Navigate the AI Wave: CEO Eric Vaughan Launches MyPersonas & Eloquens AI

In this conversation, Chris Madden and Eric Vaughan discuss the transformative impact of AI on…

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Eric Vaughan’s Interview with Robert Scoble

Apr 7, 2025

Eric Vaughan’s Interview with Robert Scoble

Eric Vaughan, CEO of IgniteTech and GFI Software, spoke with Robert Scoble about AI agents, email…

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Eric Vaughan, CEO of IgniteTech & GFI Software, on AI's Transformative Future at Generative AI Expo

Apr 2, 2025

Eric Vaughan, CEO of IgniteTech & GFI Software, on AI's Transformative Future at Generative AI Expo

Eric Vaughan, CEO of IgniteTech & GFI Software, shares insights on the transformative power of AI…

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Mar 13, 2025

GenAI Expo 2025 - Putting Humans in the Forefront of AI

At GenAI Expo 2025, IgniteTech CEO Eric Vaughan presents why AI's biggest benefit is innovation, and…

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IgniteTech Acquires Suuchi Inc., Adding Supply Chain Management Capabilities to Portfolio

Mar 4, 2025

IgniteTech Acquires Suuchi Inc., Adding Supply Chain Management Capabilities to Portfolio

IgniteTech, the enterprise software company known for its AI-first approach, today announced the…

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