BryterCX

Customer Journey Management

The BryterCX Journey Intelligence Platform provides visibility into the true end-to-end customer journey management solutions across channels and identifies points of friction that cause negative customer experiences.

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COMPANY NEWS

IgniteTech CEO Eric Vaughan's keynote presents at Genai expo 2025

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COMPANY NEWS

IgniteTech Acquires Suuchi Inc., Adding Supply Chain Management Capabilities to Portfolio

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COMPANY NEWS

IgniteTech Announces StreetSmart AI, Revolutionizing Field Force Management

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COMPANY NEWS

IgniteTech Unveils Eloquens™ AI, Transforming Business Communication Through Human-AI Collaboration

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COMPANY NEWS

IgniteTech CEO Speaks at Financial Times - Future of AI Conference in London

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COMPANY NEWS

Ignitetech delivers mypersonas for Jive ai, redefining human-ai collaboration

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COMPANY NEWS

IGNITETECH AND CHATSIMPLE PARTNER TO REDEFINE THE WEB EXPERIENCE WITH AI

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BRYTERCX SOLUTION OVERVIEW

BryterCX’s Journey Intelligence™ platform uses breakthrough AI and machine learning to provide users with robust journey insights that uncover clear business opportunities.

Why BryterCX?

Proprietary, patented journey architecture and insight technology
User-friendly visualizations of metrics and actionable alerts
Effortlessly measure, monitor and manage all aspects of customer journeys across multiple channels

NEW GENAI COPILOT FEATURE

BryterCX CoPilot is a secure, Azure GenAI-powered assistant designed to enhance your reporting capabilities. Instead of sifting through intricate reports, business stakeholders can simply ask BryterCX CoPilot to deliver actionable customer experience insights across various channels. With a focus on data confidentiality, CoPilot simplifies the complexity of customer experience data, enabling quick and informed decision-making.

BENEFITS

Time-Saving: Get the key insights you need without sifting through detailed reports.
Accessibility: Designed for those without a background in data analysis or statistics.

Support Services

Customer success is our #1 objective, and that’s why we’ve created the IgniteTech Customer Support Program. The Program offers three service tiers: Platinum, Gold, and Standard. IgniteTech’s Platinum Support is the preferred option for our most active and demanding customers, as it contains the widest array of services and the highest prioritization for critical issue resolution.

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Consulting Services

Maximize the return on your investment with IgniteTech’s Consulting Services, an exclusive benefit for IgniteTech Platinum customers. From advisory and process consulting, through implementation and support, our team of industry experts will ensure you get superior value from your technology investment.

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